Twitter For Business Marketing

By Clive on Aug 18, 2009 with Comments 0

Most people either get Twitter or they don’t – Janet Street-Porter recently called Twitterers “Twats”! – so how might it possibly used in marketing your business?.

Business Coach and Internet Marketing expert Ken McCarthy recently wrote:

“Everything a serious-minded person needs to know about Twitter”

1. Twitter’s popular and it’s been adopted by every major media outlet. A percentage of your customers use it. These facts alone signal that anyone who has anything to promote needs to use it.

2. Twitter is dead easy to use, both for publishers and consumers of information.

3. Twitter’s just another channel with its strengths and weaknesses. It contains no inherent magic. If there is “magic” in it, it comes from using it intelligently.

4. Twitter is not something to build a business on. Yes, it’s easy to “game” the system to generate large numbers of “followers” but, like 99% of the things taught by the Internet marketing fad pimps, this approach is a total waste of time.

5. Twitter is a truly great research tool and a great keeping-in-touch-with-those-who-want-to-hear-from-you-tool.

How to think about Twitter

1. Twitter is a web publishing platform. It’s a free way for people to set up their own easy-to-use web sites. It’s a stripped down version of a blog. (Some people accurately call Twitter a micro-blog.)

2. Twitter limits posts (”tweets”) to 140 characters – about the length of a headline or classified ad. You can say and do a lot in 140 characters. Ask any poet or copywriter. Get over it. Being limited to 140 characters is not an issue.

3. One of the key Twitter skills is to learn how to shrink a long address into a short one so you have more room to get your message across. Here’s the tool I use for that:
http://twtr.us/twtr.html

How to use Twitter

1. As a publisher, the most important thing to keep in mind about Twitter is to have a clear purpose and consistent public face for each of your Twitter channels (assuming you need more than one.)

For example, if your topic is investing in gold or ski resorts in the Alps, stick to the point. Don’t start ranting about completely unrelated issues, personal or global.

A little “personality” from time to time is fine, but too many off-point posts and too many fragmentary (and incomprehensible) posts of half a conversation are going to confuse and put off busy, serious-minded people (the kind of people who buy and get things done.)

2. A lot of people use Twitter for “personality” marketing. In other words, their posts are chock full of off-topic reports and obscure shout outs to god-only-knows-who.

If you think you’re a fabulously fascinating person and the world can’t get enough of the minutia of your everyday life, have at it, but I don’t recommend it.

3. What I do recommend is making sure that every post (or “tweet”) counts.

Somehow the mistaken idea has spread that Twitter is supposed to be a stream-of-consciousness medium, that whatever is on your mind at any given moment is fair game for a Twitter post. This is not communicating, this is a form of verbal diarrhea.

4. Craft your Twitter posts. Think about them.

Ask yourself: “Is what I’m about to post useful, interesting, on-topic, and in character?”

In other words, run your “tweets” through a filter, the same way you connect your mouth to your brain when you’re speaking.

I’m not saying that each and every post has to be a home run or that you have to agonize over every one, but unless someone is wildly in love with you, be aware random, off-topic, minutia gets old really fast.

How to get readers

The purpose of writing is to have readers.

There are two ways to get readers (called “followers” in Twitter):

1) tell everyone you know about your channel and send them to it (do this consistently) and

2) reach out on Twitter.

If you already have a large circle (you’re a celebrity, you have a big mailing list and/or you have a lot of traffic to your web site), it’s easy to build a big Twitter following fast. Just let people know about it (repeatedly) and don’t publish crap.

If you don’t have any of these things, you’ve got to do it the old fashioned way by reaching out to relevant folks.

Note the word “relevant.” One of the scams currently taught by the Internet marketing “gurus” is to randomly follow thousands of Twitter users. The idea being that some of them will reflexively follow you back and thus you will develop a large “following” and appear to be popular. Not a good idea.

Here’s a better idea: Follow people and info sources that you’re genuinely interested in.